These General Terms and Conditions govern the mutual rights and obligations between DKZ INFORMATION TECHNOLOGY SERVICES L.L.C (trading as "Dolvero") and users of our trading education platform.
By using our services, you agree to be bound by these terms and conditions.
1. Introductory Provisions
1.1. Parties
These General Terms and Conditions (hereinafter referred to as "GTC") govern the mutual rights and obligations between:
Provider: DKZ INFORMATION TECHNOLOGY SERVICES L.L.C, a UAE company with registration number 2701441 and offices at RAG Tower, Al Barsha 1, Dubai, UAE (hereinafter referred to as the "Provider"); and
Customer: a natural or legal person who has registered on the Provider's website and uses the Provider's services (hereinafter referred to as the "Customer").
1.2. Services
The Provider provides the following services (hereinafter referred to as the "Services"):
- Dolvero Challenge - a trading education course in the form of demo trading
- Dolvero Verification - a verification of trading skills in the form of demo trading
- Access to the Client Section and Trading Platform
- Other services related to trading education and evaluation
1.3. Educational Purpose
The Services are provided exclusively for educational and evaluation purposes. The Customer acknowledges that:
- All trading is performed on demo accounts with virtual money
- No real money is involved in the trading activities
- The Services are not investment advice or financial services
- Past performance does not guarantee future results
1.4. Age Requirement
The Customer must be at least 18 years old to use the Services.
1.5. Agreement
By registering on the Provider's website and using the Services, the Customer agrees to these GTC and undertakes to comply with them.
2. Registration and Customer Account
2.1. Registration Process
To use the Services, the Customer must register on the Provider's website by providing accurate and complete information.
2.2. Customer Responsibilities
The Customer is responsible for:
- Providing accurate, complete, and up-to-date information
- Maintaining the confidentiality of their account credentials
- All activities that occur under their account
- Notifying the Provider immediately of any unauthorized use
2.3. Account Termination
The Provider reserves the right to refuse registration or terminate an account if the Customer provides false, incomplete, or misleading information.
2.4. Single Account Policy
The Customer may have only one account. Multiple accounts are prohibited and may result in termination of all accounts.
3. Fees and Payment
3.1. One-time Fee
The Customer pays a one-time fee for the selected Dolvero Challenge option.
3.2. Non-refundable Policy
The fee is non-refundable except as specified in these GTC.
3.3. Payment Currency
All fees are stated in USD and must be paid in advance before accessing the Services.
3.4. Payment Methods
The Provider accepts payment through various methods as displayed on the website.
3.5. Payment Failure
If payment is not received within the specified time, the Provider may suspend or terminate the Customer's access to the Services.
4. Client Section and Trading Platform
4.1. Client Section
The Client Section is a web interface where the Customer can manage their account and view trading results.
4.2. Trading Platform
The Trading Platform is provided by a third party and allows the Customer to perform demo trading.
4.3. Third-party Acknowledgment
The Customer acknowledges that:
- The Trading Platform is provided by a third party
- The Provider is not responsible for the operation of the Trading Platform
- Technical issues with the Trading Platform may affect trading activities
- The Provider may change the Trading Platform provider at any time
4.4. Technical Requirements
The Customer is responsible for ensuring their device meets the minimum technical requirements for using the Services.
5. Demo Trading Rules
5.1. Compliance
The Customer must comply with all demo trading rules and restrictions as specified in these GTC.
5.2. Educational Purpose
The Customer acknowledges that demo trading is for educational purposes only and does not involve real money.
5.3. Responsible Trading
The Customer must trade responsibly and in accordance with the rules specified for each challenge type.
5.4. Forbidden Trading Practices
The following practices are strictly forbidden (hereinafter referred to as "Forbidden Trading Practices"):
- Using any form of automated trading software, robots, or algorithms
- Copying trades from other traders or accounts
- Using any form of arbitrage trading
- Opening positions during high-impact news events
- Hedging positions between different accounts
- Opening substantially larger or smaller positions compared to other trades
- Any other practices that the Provider determines to be forbidden
5.5. Consequences of Violations
If the Customer engages in any Forbidden Trading Practices:
- The Provider may consider it as a failure to meet the conditions of the Dolvero Challenge or Verification
- The Provider may remove violating transactions from the Customer's trading history
- The Provider may immediately cancel all Services and terminate this contract
- The Provider may reduce the offered leverage to 1:5 on any or all Customer's accounts
5.6. Provider Discretion
The Provider reserves the right to determine, at its own discretion, whether certain trades, practices, strategies, or situations are Forbidden Trading Practices.
5.7. Repeated Violations
Repeated violations may result in permanent suspension of access to all Services without compensation.
5.8. External Trading
The Provider does not bear responsibility for trading activities performed outside the relationship with the Provider.
5.9. Important Disclaimer
DEVELOPMENTS IN FINANCIAL MARKETS ARE SUBJECT TO FREQUENT AND ABRUPT CHANGES. TRADING ON FINANCIAL MARKETS MAY NOT BE PROFITABLE AND CAN LEAD TO SIGNIFICANT FINANCIAL LOSSES. ANY PREVIOUS PERFORMANCES AND PROFITS OF THE CUSTOMER'S DEMO TRADING ARE NOT A GUARANTEE OR INDICATION OF ANY FURTHER PERFORMANCE.
6. Dolvero Challenge and Verification
6.1. Challenge Activation
After paying the fee for the selected Dolvero Challenge option, the Customer will receive login data for the Trading Platform.
The Customer activates the Dolvero Challenge by opening the first demo trade in the Trading Platform.
6.2. Service Completion Acknowledgment
YOU ACKNOWLEDGE THAT, BY OPENING THE FIRST DEMO TRADE, YOU EXPRESSLY DEMAND THE PROVIDER TO PROVIDE COMPLETE SERVICES. IF YOU ARE A CONSUMER, IT MEANS THE COMPLETION OF SERVICES BEFORE THE EXPIRY OF THE PERIOD FOR WITHDRAWAL FROM THE CONTRACT.
6.3. Activation Deadline
If the Customer does not activate the Dolvero Challenge within 30 calendar days, access will be suspended.
6.4. Challenge Parameters
To meet the conditions of the Dolvero Challenge, the Customer must fulfill all of the following parameters:
| Parameter | Dolvero Challenge | Dolvero Challenge Aggressive | Dolvero Challenge Swing |
|---|---|---|---|
| Minimum trading days | 4 different calendar days | 4 different calendar days | 4 different calendar days |
| Maximum daily loss | 5% of initial capital | 10% of initial capital | 5% of initial capital |
| Maximum total loss | 10% of initial capital | 20% of initial capital | 10% of initial capital |
| Minimum profit target | 10% of initial capital | 20% of initial capital | 10% of initial capital |
6.5. Challenge Success
If the Customer meets all conditions and has not violated these GTC, the Provider will evaluate the Dolvero Challenge as successful and make the Verification available free of charge.
6.6. Verification Parameters
The Verification follows similar rules with adjusted parameters:
| Parameter | Verification | Verification Aggressive | Verification Swing |
|---|---|---|---|
| Minimum trading days | 4 different calendar days | 4 different calendar days | 4 different calendar days |
| Maximum daily loss | 5% of initial capital | 10% of initial capital | 5% of initial capital |
| Maximum total loss | 10% of initial capital | 20% of initial capital | 10% of initial capital |
| Minimum profit target | 5% of initial capital | 10% of initial capital | 5% of initial capital |
6.7. Failure Consequences
If the Customer fails to meet the conditions, the Challenge or Verification will be evaluated as unsuccessful, and the Customer's account will be cancelled without refund.
6.8. Trader Program Qualification
Successful completion of both Challenge and Verification may qualify the Customer for the Dolvero Trader Program, subject to separate terms and conditions.
7. Dolvero Trader Program
7.1. Program Eligibility
If the Customer is successful in both the Challenge and Verification, they may be offered a contract by a third-party company to participate in the Dolvero Trader Program.
7.2. Third-party Agreement
The terms, conditions, and agreement between the Customer and the third-party company are strictly between them.
7.3. Provider Non-involvement
DKZ INFORMATION TECHNOLOGY SERVICES L.L.C (trading as "Dolvero") is not involved with the Dolvero Trader Program agreement.
7.4. Data Sharing
The Customer acknowledges that their personal data may be shared with a third-party company for purposes of considering offering such a contract.
8. Use of the Website, Services and Content
8.1. Intellectual Property
The Website and all Services, including the Client Section, are subject to legal protection and are the property of the Provider or the Provider's licensors.
8.2. Limited License
The Provider grants you limited, non-exclusive, non-transferable permission to use the Content for personal use only.
8.3. Trademarks
All trademarks, logos, and trade names are the property of the Provider or Provider's licensors.
8.4. Prohibited Activities
The following activities are strictly prohibited:
- Using tools that may adversely affect the operation of the Website and Services
- Circumventing geographical restrictions or technical restrictions
- Making copies or back-ups of the Website and other Content
- Reverse-engineering, decompiling, or modifying the Website and other Content
- Selling, renting, or distributing the Services or other Content
- Using automated means to view or collect information
- Using any tools that could cause damage to the Provider
9. Disclaimer
9.1. "As Is" Provision
YOU ACKNOWLEDGE THAT THE SERVICES AND OTHER CONTENT ARE PROVIDED "AS IS" WITH ALL THEIR ERRORS, DEFECTS AND SHORTCOMINGS, AND THAT THEIR USE IS AT YOUR SOLE RESPONSIBILITY AND RISK.
9.2. Warranty Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROVIDER DISCLAIMS ANY WARRANTIES OF ANY KIND, INCLUDING ANY WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9.3. Liability Limitation
THE PROVIDER IS NOT RESPONSIBLE FOR ANY HARM, INCLUDING ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFIT, LOSS OF DATA, OR PROPERTY DAMAGE.
9.4. Service Modifications
The Provider reserves the right to modify, change, replace, add, or remove any elements and functions of the Services at any time without compensation.
9.5. Force Majeure
The Provider is not responsible for failure to provide Services due to technical or operational reasons beyond the Provider's control, including force majeure events.
10. Violation of the GTC
10.1. Provider Remedies
IF THE CUSTOMER VIOLATES ANY PROVISION OF THESE GTC, THE PROVIDER MAY:
- Prevent the Customer from ordering any other Services
- Completely or partially restrict the Customer's access to all or some Services
- Restrict access to the Client Section and Trading Platform
- Take action without prior notice and without compensation
11. Communication
11.1. Communication Channels
All communication from the Provider will take place through the Client Section or the Customer's registered e-mail address.
11.2. Contact Information
E-mail: support@dolvero.com
Address: RAG Tower, Al Barsha 1, Dubai, UAE
12. Right to Withdraw from a Contract
12.1. Consumer Withdrawal Right
If you are a consumer, you have the right to withdraw from a contract within 14 days of its execution.
12.2. Important Withdrawal Notice
PLEASE NOTE THAT IF YOU START PERFORMING DEMO TRADES BEFORE THE EXPIRY OF THE SPECIFIED TIME LIMIT, YOU LOSE YOUR RIGHT TO WITHDRAW FROM THE CONTRACT.
12.3. Withdrawal Process
Your withdrawal from the contract must be sent to support@dolvero.com within the specified time limit.
12.4. Provider Withdrawal Right
The Provider is entitled to withdraw from the contract in case of any breach by the Customer.
13. Defective Performances
13.1. Defect Rights
If the Services do not correspond to what was agreed, you can exercise your rights from defective performance.
13.2. Defect Notification
You must notify us of any defect without undue delay at support@dolvero.com.
13.3. Complaint Resolution
We will try to resolve any complaint within 30 calendar days.
14. Changes to the GTC
14.1. Modification Right
The Provider reserves the right to change these GTC from time to time.
14.2. Change Notification
The Provider will notify the Customer of changes at least 7 days before they become effective.
14.3. Change Rejection
If the Customer does not agree with the changes, they may reject them by sending an e-mail to support@dolvero.com.
15. Out-of-Court Consumer Dispute Settlement
15.1. Complaint Handling
If you have any complaints or suggestions, please contact us at support@dolvero.com.
15.2. EU Consumer Applicability
This section applies only to consumers who are EU residents.
16. Choice of Law and Jurisdiction
16.1. Governing Law
These GTC are governed by the laws of the United Arab Emirates.
16.2. Jurisdiction
Any disputes will fall within the jurisdiction of the courts of Dubai, UAE.
17. Duration and Termination of the Contract
17.1. Contract Duration
The contract is concluded for a definite period until the Dolvero Challenge or Verification is passed or failed.
17.2. Termination Rights
The contract may be terminated by either party in accordance with these GTC.
17.3. Automatic Termination
The contract terminates automatically if the Customer does not open at least one demo trade during a period of 30 consecutive days.
18. Final Provisions
18.1. Complete Agreement
These GTC constitute the complete terms and conditions agreed between you and the Provider.
18.2. Severability
If any provision of the GTC is found to be invalid, it shall be replaced by a provision whose meaning is as close as possible to the invalid provision.
18.3. Assignment
The Provider may assign any claim arising from these GTC to a third party without your consent.
19. Code of Conduct
19.1. Community Values
At Dolvero, we value professionalism, transparency, and a respectful trading community. To maintain a fair and trustworthy environment, we reserve the right to immediately and permanently terminate cooperation with any individual who engages in any of the following actions:
- Posting or sharing misleading, false, defamatory, or negative statements about Dolvero on any platform, including support channels, Discord, social media, trading forums, external groups, or any other public or private space.
- Disclosing or distributing any correspondence or discussions with our team—whether written, verbal, or electronic—without explicit permission.
- Filing a payment dispute for any reason, including but not limited to breached accounts, will automatically result in the termination of cooperation.
- Engaging in harassment, spreading misinformation, or fostering a negative or toxic atmosphere within our community or in external discussions related to our company.
- Spamming or repeatedly contacting our team, community channels, or social media with promotional content, unsolicited messages, or irrelevant inquiries.
- Begging or repeatedly requesting exceptions, discounts, bonuses, or free services, especially after a decision has been communicated.
- Attempting to manipulate, exploit, or abuse any of our systems, platforms, or support processes, including creating multiple accounts to bypass rules or restrictions.
- Impersonating Dolvero staff.
19.2. Consequences of Violations
Any such actions will result in immediate and permanent lifetime termination of all cooperation with no exceptions, appeals, or reinstatement possible under any circumstances.
Individuals who violate these terms will be permanently banned from all Dolvero programs, services, and platforms for life. This ban is absolute and cannot be lifted, reduced, or appealed.
20. Definitions
20.1. General Definitions
For the purposes of the GTC, the following definitions shall have the following meanings:
20.2. Currency Definitions
Contact Us
If you have any questions about these Terms and Conditions, please contact us
DKZ INFORMATION TECHNOLOGY SERVICES L.L.C
RAG Tower, Al Barsha 1, Dubai, UAE
Registration Number: 2701441