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These General Terms and Conditions govern the relationship between DKZ Information Technology Services L.L.C (trading as "Dolvero") and users of our simulated trading evaluation services.
General Terms and ConditionsThese General Terms and Conditions ("GTC") govern the mutual rights and obligations between DKZ INFORMATION TECHNOLOGY SERVICES L.L.C (trading as "Dolvero") and users of our simulated trading evaluation services. By using our Services, you agree to be bound by these GTC.
Please read these terms carefully before purchasing any evaluation or using our platform. All trading conducted through Dolvero is performed on demo accounts with virtual capital. Dolvero does not provide investment advice, brokerage services, or access to live financial markets.
These General Terms and Conditions ("GTC") govern the mutual rights and obligations between:
"Provider" means DKZ INFORMATION TECHNOLOGY SERVICES L.L.C, a company registered in the United Arab Emirates with registration number 2701441 and offices at RAG Tower, Al Barsha 1, Dubai, UAE (trading as "Dolvero").
"Customer" means any natural or legal person who has registered on the Provider's Website and uses or intends to use the Provider's Services.
"Services" means all services provided by the Provider as set out in these GTC, including Challenges, Verifications, access to the Client Section and Trading Platform, educational content, and tools.
"Challenge" means the first phase of the Dolvero evaluation process during which the Customer demonstrates trading skills on a demo account.
"Verification" means the second phase of the Dolvero Classic evaluation process during which the Customer confirms consistency on a demo account.
"Trading Platform" means the third-party electronic interface in which the Customer performs simulated (demo) trading.
"Website" means the website located at www.dolvero.com and all associated subdomains.
"Client Section" means the secure web interface where the Customer manages their account, views results, and requests payouts.
"Funded Performance Account" means the demo trading account provided to the Customer upon successful completion of the evaluation process, through which the Customer may earn performance-based compensation.
The Customer expressly acknowledges and agrees that:
A two-phase evaluation process conducted entirely on demo accounts with virtual capital, focused on forex, indices and commodities. The Customer must successfully complete both Phase 1 (Challenge) and Phase 2 (Verification) to qualify for a Funded Performance Account. Account sizes available: $5K, $10K, $10K, $25K, $50K, $100K and $200K.
A single-phase evaluation conducted on a demo account with virtual capital, focused on forex, indices and commodities. The Customer must reach the profit target while complying with all trading rules to qualify for a Funded Performance Account in a single step. Account sizes available: $5K, $10K, $10K, $25K, $50K, $100K and $200K.
A two-phase evaluation conducted on a Bybit-based demo environment with simulated cryptocurrency trading. The Customer trades over 700 cryptocurrency pairs with up to 50× leverage in a fully simulated environment. The Customer must successfully complete both Phase 1 and Phase 2 to qualify for a Funded Performance Account. Account sizes available: $10K, $25K, $50K, $100K and $200K.
A single-phase cryptocurrency evaluation conducted on a Bybit-based demo environment. The Customer reaches the profit target in a single phase while complying with all trading rules to qualify for a Funded Performance Account. Account sizes available: $10K, $25K, $50K, $100K and $200K.
A single-phase evaluation conducted in a fully simulated environment based on live prediction-market data from third-party venues. The Customer trades binary outcome shares that settle at $1 if the outcome occurs and $0 if it does not, with prices reflecting implied probability. Simulated fills include a bid/ask spread and a per-trade fee applied on both entry and exit (modelled on real prediction-market venues); the exact cost is displayed on the order ticket before each trade is confirmed. The Customer must reach the profit target while complying with all trading rules (including the static drawdown limit, the per-market margin cap, and the per-market profit-consistency cap) to qualify for a Funded Performance Account. Account sizes available: $2K, $5K, $10K, $25K, $50K and $100K. No real-world bets or positions are placed on any external prediction market; all trading is simulated.
Market eligibility and Fair Use: The system refuses orders whose outcome is effectively known at the moment of entry, including buys filling above 97¢, any buys filling above 90¢ during the final hour before a market settles, buys above 90¢ on markets without a verifiable live underlying that settle within 24 hours, entries into events already under way, and markets the system evaluates as decided. The Customer may own and use only one Prediction Markets evaluation account per person. The following additionally count as Prohibited Trading Practices under §6.1: opening or using another account to circumvent a pause, a breach or a limit; masking identity, location or effective control of an account (VPNs, proxies, shared devices, third-party accounts); exploiting bugs, latency or stale or mispriced markets; coordinating between accounts and hedging the same market across accounts. Violations result in termination of all affected accounts with no refund of the fee and no payout of simulated profits.
Evaluation programs focused on exchange-traded futures contracts listed on regulated futures exchanges (including but not limited to ES, NQ, GC and CL), conducted in the fully simulated Dolvero Futures Trader environment with live market data. The programs are offered in three variants: Pro (a one-step evaluation with a daily loss limit), Flex (a one-step evaluation with no daily loss limit, governed by an EOD trailing maximum loss and a consistency rule) and Direct (direct access to a Funded Performance Account without an evaluation, subject to a consistency rule and a minimum number of trading days before the first payout). The specific parameters of each variant (profit target, maximum loss, daily loss limit, maximum number of contracts, consistency and minimum trading days) are stated in the pricing on the Platform. All trading takes place exclusively on simulated capital; the Customer is not provided with access to a live trading account.
A single-phase evaluation that provides immediate access to a Funded Performance Account upon purchase. The Customer must adhere to the specific trading parameters applicable to Instant Funding accounts, including consistency and profitability requirements before payouts are permitted.
The Provider may offer educational content, analytical tools, and resources related to trading skills development. Such content is provided for informational and educational purposes only and does not constitute investment advice.
All trading activities performed under any Dolvero program are conducted on demo accounts using virtual capital. The Customer is not trading with real funds at any stage. Performance-based compensation paid to Customers on Funded Performance Accounts is calculated based on simulated trading results.
Quick reference — Dolvero offers seven programs across four market families (CFD/Forex, Crypto, Futures and Prediction Markets):
The Customer must fulfill all of the following parameters to pass each phase:
| Parameter | Phase 1 (Challenge) | Phase 2 (Verification) | Funded |
|---|---|---|---|
| Profit Target | 10% of starting balance | 5% of starting balance | None |
| Daily Loss Limit | 5% (static, from starting balance) | 5% (static, from starting balance) | 5% (static, from starting balance) |
| Maximum Drawdown | 10% (static, from starting balance) | 10% (static, from starting balance) | 10% (static, from starting balance) |
| Minimum Trading Days | 5 qualifying trading days (a day counts only if its closed profit reaches at least 0.5% of the starting balance; the day a trade is closed governs, UTC) | 5 qualifying trading days (a day counts only if its closed profit reaches at least 0.5% of the starting balance; the day a trade is closed governs, UTC) | N/A |
| Time Limit | Unlimited | Unlimited | N/A |
| Max Risk Per Trade Idea | 2% (hard breach) | 2% (hard breach) | 2% (hard breach) |
| Profit Split | N/A | N/A | 80% (90% with add-on) |
A single-phase evaluation. The Customer must fulfill all parameters to pass:
| Parameter | Evaluation | Funded |
|---|---|---|
| Profit Target | 10% of starting balance | None |
| Daily Loss Limit | 3% (static, from starting balance) | 3% (static, from starting balance) |
| Maximum Drawdown | 6% (trailing, calculated from highest account balance) | 6% (trailing) |
| Minimum Trading Days | 5 qualifying trading days (a day counts only if its closed profit reaches at least 0.5% of the starting balance; the day a trade is closed governs, UTC) | N/A |
| Time Limit | Unlimited | N/A |
| Max Risk Per Trade Idea | 2% (hard breach) | 2% (hard breach) |
| Profit Split | N/A | Up to 90% (80% standard, 90% with the profit split add-on) |
Conducted on a Bybit-based simulated environment. Up to 50× leverage on 700+ cryptocurrency pairs. The Customer must fulfill all parameters to pass each phase:
| Parameter | Phase 1 (Challenge) | Phase 2 (Verification) | Funded |
|---|---|---|---|
| Profit Target | 10% of starting balance | 5% of starting balance | None |
| Daily Loss Limit | 4% (static, from starting balance) | 4% (static, from starting balance) | 4% (static) |
| Maximum Drawdown | 6% (static, from starting balance) | 6% (static, from starting balance) | 6% (static) |
| Maximum Leverage | 50× | 50× | 50× |
| Minimum Trading Days | 5 qualifying trading days (a day counts only if its closed profit reaches at least 0.5% of the starting balance; the day a trade is closed governs, UTC) | 5 qualifying trading days (a day counts only if its closed profit reaches at least 0.5% of the starting balance; the day a trade is closed governs, UTC) | N/A |
| Time Limit | Unlimited | Unlimited | N/A |
| Max Risk Per Trade Idea | 2% (hard breach) | 2% (hard breach) | 2% (hard breach) |
| Profit Split | N/A | N/A | 80% |
Conducted on a Bybit-based simulated environment. Up to 50× leverage on 700+ cryptocurrency pairs. A single-phase evaluation — the Customer must fulfill all parameters to pass:
| Parameter | Evaluation | Funded |
|---|---|---|
| Profit Target | 10% of starting balance | None |
| Daily Loss Limit | 3% (static, from starting balance) | 3% (static) |
| Maximum Drawdown | 6% (trailing, calculated from highest account balance) | 6% (trailing) |
| Maximum Leverage | 50× | 50× |
| Minimum Trading Days | 5 qualifying trading days (a day counts only if its closed profit reaches at least 0.5% of the starting balance; the day a trade is closed governs, UTC) | N/A |
| Time Limit | Unlimited | N/A |
| Max Risk Per Trade Idea | 2% (hard breach) | 2% (hard breach) |
| Profit Split | N/A | 80% |
Instant Funding accounts are subject to the following parameters:
| Parameter | Value |
|---|---|
| Daily Loss Limit | 2% of starting balance |
| Maximum Drawdown | 5% (trailing, calculated from highest account balance) |
| Inactivity Limit | 7 calendar days (account terminated if no trades) |
| Min. Profitable Days Before Payout | 10 days (each with at least 0.5% profit) |
| Consistency Rule | No single trading day may account for more than 15% of total profits |
| Profit Split | 70% initial, scaling to 80% and then 90% based on consistent performance |
Breaching any parameter listed above (including but not limited to exceeding the daily loss limit, exceeding the maximum drawdown, or exceeding the per-trade risk limit) will result in immediate termination of the relevant account. The evaluation will be considered failed, and the Customer will need to purchase a new evaluation to try again. No refund is provided for breached accounts.
The Customer must be at least 18 years of age (or the age of legal majority in their jurisdiction, if higher) to use the Services. By registering, the Customer represents and warrants they meet this requirement.
The Customer must provide accurate, complete, and current information during registration and must update such information as necessary. The Provider reserves the right to verify the Customer's identity and may require documentation (e.g., government-issued ID, proof of address) before processing payouts.
Each Customer may maintain only one account. Creating multiple accounts, whether directly or through third parties, is strictly prohibited and will result in termination of all accounts without refund or compensation.
The Customer is solely responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. The Customer must notify the Provider immediately at [email protected] of any unauthorized use or security breach.
Use of VPN, proxy or anonymizing services: Accessing the platform or trading through a VPN, proxy server, Tor, or any service that masks the real IP address or geographic location is prohibited. We use automated detection, and a violation may result in immediate account termination without refund. Exception: a private VPS with a dedicated IP running an approved EA is permitted with prior approval from support.
The Provider reserves the right to refuse registration, suspend, or terminate an account if the Customer provides false or misleading information, violates these GTC, or engages in any prohibited practices.
If the Customer does not pass an evaluation challenge (for example, by breaching a challenge rule or failing to reach the profit target), their account is not cancelled or deleted. The account remains functional so that, even after a failure, the Customer can continue to practice and develop their trading skills; it simply no longer progresses through the evaluation process. Notice of a rule breach is sent to the Customer by email and is also visible in the Dolvero interface.
The Customer pays a one-time evaluation fee for the selected Dolvero program (Forex Classic Challenge, Forex 1-Step Instant Evaluation, Crypto Challenge (2-Step or 1-Step), or Instant Funding). The fee must be paid in full before the Customer is granted access to the Trading Platform. All fees are displayed on the Website at the time of purchase.
The evaluation fee is non-refundable, except as follows:
100% of the evaluation fee will be refunded to the Customer together with their second payout from a Funded Performance Account. The refund applies to all programs: Classic Challenge (2-Step), Forex 1-Step Instant Evaluation, Crypto Challenge (2-Step and 1-Step), Instant Funding, Futures Challenge and Prediction Markets. Overview:
| Program | Fee refundable? | When |
|---|---|---|
| CFD Classic 2-Step | Yes | with the 2nd payout |
| CFD 1-Step Instant Evaluation | Yes | with the 2nd payout |
| Crypto 2-Step | Yes | with the 2nd payout |
| Crypto 1-Step | Yes | with the 2nd payout |
| Instant Funding | Yes | with the 2nd payout |
| Futures Challenge | Yes | with the 2nd payout |
| Prediction Markets | Yes | with the 2nd payout |
This does not affect the right of withdrawal of EU consumers under Section 14.
The Provider accepts payment through the methods displayed on the Website at the time of purchase. All fees are stated in USD unless otherwise indicated.
If payment is not received or is reversed (e.g., chargeback), the Provider may immediately suspend or terminate the Customer's access to all Services without notice.
The following practices are strictly prohibited ("Prohibited Trading Practices"). Engaging in any of these will result in account termination without refund:
Expert Advisors and automated trading systems are permitted with prior approval. To obtain approval:
If the Customer engages in any Prohibited Trading Practices, the Provider may, at its sole discretion:
The Provider reserves the right to determine, at its sole discretion, whether certain trades, practices, strategies, or situations constitute Prohibited Trading Practices. The Provider may investigate suspicious trading activity at any time.
Guiding principle. The defining test of whether trading is acceptable is whether it could be reproduced on a live, real-money institutional trading book without exposing the Provider to disproportionate, unhedgeable, or otherwise unacceptable risk. Practices that produce results only because the account is simulated, sub-scale, or shielded from real market consequences, and that would expose the Provider to material loss or threat if replicated on the live market, are prohibited.
Without limiting Section 6.1, the following are prohibited: (a) systematic over-leveraging or position sizes disproportionate to account equity; (b) excessive concentration in a single instrument, direction, or correlated cluster; (c) rapid escalation of position size following wins or losses (including martingale, grid, or averaging into losses); (d) all-in or gambling-style risk; (e) strategies whose edge derives from latency, feed delays, off-market or erroneous pricing, execution or platform errors, or from the fill logic, modelled spreads, or virtual liquidity of the simulated environment rather than a genuine market edge; (f) trading that relies on the absence of real capital consequences; and (g) any attempt to disguise or split such conduct across time, accounts, instruments, or persons.
Whether any activity falls within this Section 6 is determined case by case at the reasonable discretion of the Provider's risk-management team, whose assessment of the Customer's activity, intent, and pattern of behaviour is final and binding, subject only to the Provider's obligation to act in good faith. The absence of an immediate objection does not waive the Provider's rights, which may be exercised at any time.
Because Funded Performance Accounts reflect the Provider's own risk model, the Provider reserves the right, at any time and at the reasonable discretion of its risk team, to apply risk-management measures to any account, including: (a) reducing or adjusting available leverage; (b) imposing a mandatory maximum risk per trade, maximum position or lot size, and/or maximum aggregate exposure; (c) requiring adherence to a defined risk mandate; and (d) restricting specific instruments, sessions, or order types. Such measures apply prospectively from the time notified.
The Provider further reserves the right to decline to place a Customer onto, or to remove a Customer from, a Funded Performance Account where the Customer's trading is or becomes inconsistent with this Section. Where the Provider exercises this right of refusal on these grounds, and save where the conduct involved fraud, manipulation, or a breach of these Terms, the Provider will refund the Customer's evaluation/entry fee for the affected account as the Customer's sole and exclusive remedy, without prejudice to any mandatory rights the Customer has under applicable consumer-protection law. No profit, allocation, or expectancy on a Funded Performance Account is guaranteed.
The Customer acknowledges and agrees that these Terms, including the rules, risk controls, and rejection rights in this Section 6, were disclosed in advance and were expressly accepted by the Customer at the time of purchase. Acceptance of these Terms is a condition of every purchase; completing checkout and confirming the mandatory acceptance at the point of sale constitutes a binding acceptance of the Terms then in force, and the Provider records the fact, time, and version of the Terms accepted with each order.
6.9.1 The Provider welcomes honest feedback and does not restrict any Customer from sharing a genuine opinion or a truthful account of their experience.
6.9.2 The Customer acknowledges that the Provider's good-faith application or enforcement of a rule the Customer has agreed to (including a breach determination, a risk-control measure, a refusal, or a voided result under this Section 6) does not constitute fraud, theft, a "scam", or misconduct, and does not constitute a defect in the Services.
6.9.3 The Customer agrees not to publish or disseminate statements about the Provider that are false, materially misleading, or defamatory, including statements that characterise conduct described in 6.9.2 as fraud, theft, a scam, or dishonesty where the Provider acted in accordance with these Terms.
Where a Customer breaches Section 6.9.3, the Provider may recover, to the fullest extent permitted by applicable law, the actual loss it can demonstrate arising from the breach, together with its reasonable costs of legal representation, court and arbitration fees, and enforcement. The Customer and the Provider acknowledge that such loss is genuine but difficult to quantify precisely, and agree that USD 10,000 per breach is a reasonable pre-estimate of the Provider's minimum loss, which operates as agreed liquidated damages and not as a penalty, is without prejudice to any greater loss the Provider can prove, and which a court or tribunal of competent jurisdiction may reduce to the extent required to reflect actual loss or to comply with applicable law. This Section applies only to statements that are false, materially misleading, or defamatory; it does not apply to, and shall not be used to suppress, honest opinions or truthful descriptions of a Customer's genuine experience, and it is without prejudice to any mandatory rights the Customer has under applicable consumer-protection law.
Nothing in Sections 6.5 to 6.9 excludes or limits any right or protection the Customer has under mandatory applicable law, including the consumer-protection law of the European Union, the European Economic Area, the United Kingdom and, where applicable, the United States. Each provision of these Sections is intended to be enforceable to the maximum extent permitted in each jurisdiction. If any provision is held invalid, unlawful, or unenforceable in a given jurisdiction, it shall be read down and given the narrowest interpretation necessary to be valid and enforceable there or, if that is not possible, severed for that jurisdiction only, without affecting the validity of the remaining provisions or of the same provision in other jurisdictions.
The Customer may purchase the following optional add-ons at the time of evaluation purchase or, where indicated, during the evaluation period. Add-on pricing is displayed on the Website.
| Add-On | Description |
|---|---|
| Weekend Holding | Allows positions to be held over weekends (Friday close to Monday open) |
| 90% Profit Split | Upgrades the standard 80% profit split to 90% on Classic funded accounts |
| Relaxed Risk Parameters | Adjusts daily loss limit to 4% and maximum drawdown to 8% (from 5%/10%) |
| No Risk Limit | Removes the 2% maximum risk per trade idea rule |
| News Trading | Allows trading during high-impact news events (all High Impact events, for example NFP, FOMC, CPI, central bank decisions, GDP) without the standard ±30-minute restriction. Applies to CFD; crypto is always unrestricted. |
Add-ons are non-refundable and apply only to the specific evaluation for which they were purchased. Add-ons cannot be transferred between accounts. The Provider may modify the available add-ons and their pricing at any time; changes do not affect previously purchased add-ons.
Upon successfully passing the evaluation (Classic Challenge 2-Step, Forex 1-Step Instant Evaluation, Crypto Challenge 2-Step, or Crypto 1-Step Instant Evaluation) or purchasing Instant Funding, the Customer receives a Funded Performance Account. This account remains a demo/simulated account. The Customer trades on the Provider's proprietary execution infrastructure, where trades are executed internally. Performance-based compensation (profit share) is calculated from these simulated trading results. The Provider may, at its sole discretion and based on internal performance criteria, transition individual accounts to direct market access with institutional liquidity providers. Such transition, if it occurs, does not change the Customer's rights or obligations under these terms.
Forex Classic Challenge (2-Step): 80% of simulated profits to the Customer (upgradeable to 90% with the Profit Split add-on).
Forex 1-Step Instant Evaluation: Up to 90% of simulated profits to the Customer (80% standard, 90% with the profit split add-on).
Crypto Challenge (2-Step): 80% of simulated profits to the Customer (upgradeable to 90% with the Profit Split add-on).
Crypto 1-Step Instant Evaluation: 80% of simulated profits to the Customer.
Instant Funding: Scaling profit split starting at 70%, increasing to 80%, and then 90% based on consistent profitable performance.
Futures Challenge: 90% of simulated profits to the Customer; details in Annex A.
Prediction Markets: 80% of simulated profits to the Customer; details in Annex B.
Payouts are processed every 14 calendar days, subject to the following conditions:
The same trading rules that apply during the evaluation (daily loss limit, maximum drawdown, prohibited practices, and per-trade risk limit) continue to apply on the Funded Performance Account. Breaching these rules will result in termination of the funded account.
The Customer acknowledges that, upon qualifying for a Funded Performance Account, their personal data may be shared with a third-party company for purposes of the Dolvero Trader Program. The terms and conditions between the Customer and any such third-party company are separate from these GTC.
Every 3 months, Customers with a Funded Performance Account may qualify for an account size increase of up to 25%, based on consistent profitability and adherence to all trading rules. The standard scaling program supports account growth up to $200,000. Growth beyond $200,000 is not a contractual entitlement and is possible solely by invitation to a separate institutional program at the Provider's sole discretion.
Top-performing Customers may be invited to the Dolvero Fund, an institutional-grade program with higher account sizes and enhanced conditions. Invitations are issued at the Provider's sole discretion and are subject to separate terms.
The Website, Client Section, all content, trademarks, logos, trade names, software, and educational materials are the property of the Provider or its licensors and are protected by applicable intellectual property laws.
The Provider grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes only in accordance with these GTC.
The Customer shall not:
THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE USE OF THE SERVICES IS AT THE CUSTOMER'S SOLE RISK.
The Provider does not guarantee that the Customer will achieve any specific results, pass the evaluation, or earn any profits. All trading involves risk, and past simulated performance is not indicative of future results.
All trading conducted through Dolvero is simulated. No real financial instruments are traded, no real money is at risk during the evaluation process, and the Provider is not a broker-dealer or financial intermediary. Performance-based compensation is paid from the Provider's own resources based on simulated trading results.
Nothing in the Services, Website, educational materials, or any communication from the Provider constitutes investment advice, financial advice, or a recommendation to trade any particular instrument.
To the maximum extent permitted by applicable law:
The Provider shall not be liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power outages, internet failures, or failures of third-party service providers.
The processing of the Customer's personal data is governed by the Provider's Privacy Policy, which forms an integral part of these GTC.
The Customer acknowledges and consents that their personal data may be shared with third-party companies in connection with the Dolvero Trader Program, payment processing, identity verification, and as otherwise described in the Privacy Policy.
All official communication from the Provider will take place through the Client Section or the Customer's registered email address. The Customer is responsible for keeping their email address current and for regularly checking communications.
For any inquiries, complaints, or support requests, the Customer may contact the Provider at: [email protected]
If you are a consumer residing in the European Union, you have the right to withdraw from the contract within 14 calendar days of its conclusion, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).
By opening your first demo trade on the Trading Platform, you expressly request and consent to the Provider beginning the provision of Services immediately, in accordance with Article 16(m) of EU Directive 2011/83/EU. You acknowledge that by doing so, you lose your right of withdrawal once the Services have been fully performed. This consent is obtained as part of the checkout and account activation process, where the Customer must actively confirm their understanding before placing the first trade.
The Services are fully performed when the evaluation ends, whether the Customer passes or fails it, or, for Instant Funding, when the account ends.
To exercise your withdrawal right, you must send a clear statement (e.g., email) to [email protected] within the 14-day period. You may use the model withdrawal form in Section 14.5, but it is not obligatory; any statement that clearly expresses your decision to withdraw is sufficient.
If you withdraw before placing your first demo trade, the Provider refunds the full evaluation fee. If you withdraw after the Services have begun at your express request but before they have been fully performed, the Provider refunds the fee minus an amount proportionate to the Services provided until you informed the Provider of your withdrawal. The Provider keeps 1/14 of the fee for each day from the day of purchase (inclusive) to the day it receives your withdrawal; for example, if your withdrawal arrives on the 5th day, you receive 9/14 of the fee back. The Provider makes the refund within 14 days of receiving your withdrawal, using the same payment method as the original transaction unless you expressly agree otherwise, and you will not incur any fees as a result of the refund.
(complete and return this form only if you wish to withdraw from the contract)
To: DKZ Information Technology Services L.L.C (Dolvero), RAG Tower, Al Barsha 1, Dubai, United Arab Emirates, e-mail: [email protected]
(*) Delete as appropriate.
If you have a complaint regarding our Services, please contact us at [email protected]. We will acknowledge your complaint and aim to resolve it within 30 calendar days.
The European Commission's Online Dispute Resolution (ODR) platform was discontinued with effect from 20 July 2025 and is no longer available. If you are a consumer and a dispute cannot be resolved directly with us, you may contact the alternative dispute resolution (ADR) body competent under the laws of the country of your habitual residence; information on competent bodies is provided by national consumer protection authorities.
These GTC are governed by and construed in accordance with the laws of the United Arab Emirates.
Any disputes arising out of or in connection with these GTC shall fall within the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
Notwithstanding the above, if you are a consumer residing in the European Union, this choice of law and jurisdiction does not deprive you of the protection afforded by the mandatory consumer protection rules of your country of residence, as provided by Article 6(2) of Regulation (EC) No 593/2008 (Rome I). You retain the right to bring proceedings in the courts of your country of habitual residence.
The Provider reserves the right to amend these GTC from time to time. The Provider will notify the Customer of any material changes at least 14 days before they take effect via the Client Section or the Customer's registered email address.
If the Customer does not agree with the proposed changes, they may reject them by sending an email to [email protected] before the changes take effect. In such case, the Provider may terminate the Services upon the effective date of the changes.
Continued use of the Services after the effective date of the amended GTC constitutes acceptance of the changes.
The Provider operates an Anti-Money Laundering (AML) and Know-Your-Customer (KYC) program in line with applicable UAE, Cypriot and EU regulations. Before any payout from a Funded Performance Account is processed, and at any other time at the Provider's reasonable request, the Customer must complete identity verification. This may include the submission of a valid government-issued photo ID, proof of address (utility bill or bank statement issued within the last three months), a live selfie or biometric check, and source-of-funds declarations.
The Customer represents and warrants that they are not (a) a resident, national, or located in any jurisdiction subject to comprehensive sanctions imposed by the United Nations, the European Union, the United States Office of Foreign Assets Control (OFAC), or the United Kingdom; (b) a Specially Designated National or otherwise listed on any sanctions list maintained by the foregoing authorities; and (c) acting on behalf of any such person or entity. The Provider screens all Customers against sanctions lists and reserves the right to refuse service, freeze accounts, and report to authorities where required by law.
The Provider may delay, restrict, or refuse any payout, freeze any account, and report to competent authorities (including financial intelligence units) where it has reasonable grounds to suspect money laundering, terrorism financing, fraud, identity theft, sanctions evasion, or other unlawful activity. The Customer agrees to cooperate fully with any such investigation.
If the Customer fails to complete KYC verification within thirty (30) days of being requested, or if the verification cannot be completed satisfactorily, the Provider may suspend or terminate the Customer's account and withhold any pending payouts in accordance with applicable law.
All amounts paid to the Customer as performance-based compensation under a Funded Performance Account constitute the Customer's personal income. The Customer is solely responsible for the correct declaration, reporting and payment of any income tax, value added tax, social security contributions, or other levies on such payouts in their country of tax residence. The Provider does not act as a tax agent and does not withhold any taxes on behalf of the Customer, except where strictly required by applicable law.
Nothing in these GTC, on the Website, or in any communication from the Provider constitutes tax advice. The tax treatment of payouts depends on the Customer's individual circumstances and may change over time. The Customer is strongly encouraged to consult an independent qualified tax advisor in their jurisdiction.
Upon written request, the Provider will, where reasonably possible, provide the Customer with a basic statement of payouts received in a given calendar year for the Customer's tax filing purposes. Such statement is informational only and does not constitute a tax certificate.
To the maximum extent permitted by applicable law, the Customer agrees to indemnify, defend, and hold harmless the Provider, its parent, affiliates, directors, officers, employees, agents, contractors, licensors, and partners (the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, losses, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:
The Provider reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by the Customer, in which case the Customer agrees to cooperate fully with the Provider in asserting any available defences.
In the course of using the Services, the Customer may receive or have access to information that is confidential and proprietary to the Provider, including but not limited to: trading rules, internal scoring methodologies, risk-management algorithms, payout mechanics, anti-fraud measures, statistical thresholds, evaluation criteria, internal pricing models, source code, dashboards, APIs, and any non-public business information (“Confidential Information”).
The Customer agrees: (a) to hold all Confidential Information in strict confidence; (b) not to disclose any Confidential Information to any third party without the Provider's prior written consent; (c) not to reverse engineer, decompile, or attempt to derive proprietary methods from the Trading Platform; and (d) not to use Confidential Information for any purpose other than the Customer's own personal evaluation and trading under these GTC.
The obligations in this Section do not apply to information that: (a) is or becomes publicly available through no breach of these GTC by the Customer; (b) was lawfully known to the Customer prior to disclosure by the Provider; (c) is independently developed by the Customer without reference to Confidential Information; or (d) is required to be disclosed by law, court order, or regulatory authority, provided the Customer notifies the Provider in writing as soon as reasonably practicable.
The confidentiality obligations under this Section shall survive termination of these GTC for a period of three (3) years.
The Customer may not use the Dolvero name, logo, trademarks, screenshots of the Trading Platform, dashboards, certificates, or any other Dolvero brand assets in any public communication (including but not limited to social media posts, advertisements, promotional videos, websites, podcasts, and printed material) without the Provider's prior written consent, except for fair, accurate, and non-misleading personal statements about the Customer's own evaluation results.
The Customer must not (a) misrepresent themselves as an employee, partner, official representative, or licensed trader of the Provider; (b) imply any guaranteed returns, guaranteed funding, guaranteed payouts, or any official endorsement from the Provider; (c) post fabricated, edited, or misleading screenshots of trading results, account balances, or payouts; or (d) use the Dolvero brand to promote unrelated products, services, signal groups, training programs, or schemes.
Promotional activity in connection with the Provider's affiliate program is governed by the separate Affiliate Terms, which form part of these GTC by reference. Affiliates must additionally comply with all applicable advertising laws and platform policies, and must clearly disclose their affiliate relationship in accordance with consumer-protection regulations.
The Customer grants the Provider a non-exclusive, royalty-free, worldwide right to use the Customer's first name, country, anonymised account size, payout amount, and trading statistics in marketing materials and on the public payout ledger, unless the Customer expressly opts out by written notice to [email protected].
Any breach of this Section may result in immediate termination of the Customer's account, forfeiture of any pending payouts, and legal action for damages and injunctive relief.
IMPORTANT: Although all trading on Dolvero is conducted on simulated demo accounts with virtual capital, the Customer should understand that trading in financial markets — including foreign exchange, indices, commodities, and cryptocurrencies — carries a high level of risk. Real-world trading can result in the rapid loss of all invested capital and is not suitable for everyone.
The Customer acknowledges that:
The Customer is solely and fully responsible for all activity on, and all instructions transmitted through, the trading account. A breach is final and effective at the moment it occurs, irrespective of intent, knowledge, experience, or the reason the triggering action was taken.
24.1 The Customer is responsible for every order, trade, click, position, volume, leverage selection, stop-loss, take-profit and platform setting, whether executed intentionally, accidentally, in error, by a so-called "fat-finger" or misclick, through unfamiliarity with the platform, as a result of emotional or impulsive decision-making, or by any person to whom the Customer grants or permits access. Access credentials are personal to the Customer, who remains responsible for their safekeeping and for any activity conducted under them.
24.2 Whether a breach of any trading rule, objective or condition (in particular the daily loss limit, maximum drawdown, the consistency rule and the minimum-trading-day condition) or any other provision of these Terms has occurred is determined exclusively by the objective state and recorded data of the account — including equity, balance, drawdown, position and order data, and server timestamps — and occurs and takes effect automatically at the moment the relevant condition is met.
24.3 Intent, knowledge, experience and awareness or understanding of the rules are irrelevant to whether a breach has occurred. None of the following reverses, suspends, cures, excuses or otherwise affects a breach or any resulting consequence, and none confers any right to reinstatement, a replacement account, a refund, compensation, retention of profit, payout or any other remedy: (a) that an action was accidental, unintended or a misclick; (b) that the Customer did not know, did not read, did not understand or misunderstood a rule; (c) unfamiliarity with the platform or its functionality; (d) emotional, impulsive or rushed decision-making; (e) reliance on third-party signals, tools, expert advisors (EAs) or copy-trading services; or (f) any analogous circumstance.
24.4 It is the Customer's sole responsibility to read, understand and comply with these Terms and all applicable trading rules before placing any order. Acquiring, funding, accessing or continuing to use an account constitutes the Customer's unconditional acceptance of these Terms and acknowledgement of this responsibility.
24.5 The Provider's determination of whether a breach has occurred is final, conclusive and binding on all parties. Save where the Customer demonstrates a manifest data error with objective evidence, the Provider is under no obligation to reverse a breach, restore an account, or enter into further correspondence regarding the matter.
Where an account is provided free of charge or at a discount under a "Buy One, Get One" (BOGO) or similar promotion, any add-ons and upgrades apply only to the account the Customer actually paid for. The complimentary account is always a standard base account without any add-ons.
25.1 Any add-ons, upgrades, extensions or modifiers (in particular increased leverage, news-trading permission, weekend-holding permission, an elevated profit split, expert-advisor (EA) permission, or any other paid feature) apply exclusively to the specific account that the Customer purchased and paid for.
25.2 The complimentary account (for example the second account under a BOGO offer) is issued as a standard base account, without any add-ons, upgrades or modifiers, irrespective of the configuration, add-ons or features of the paid account.
25.3 Add-ons are bound to the specific account for which they were purchased. They are non-transferable and may not be split, shared, mirrored, combined or moved between accounts, including from a paid account to a complimentary one.
25.4 Save where expressly stated in writing in the specific promotion terms, no add-on, upgrade or paid feature is granted on any free, bonus, complimentary or otherwise gratuitous account.
If any provision of these GTC is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be replaced by a valid provision that most closely reflects the original intent, and the remaining provisions shall continue in full force and effect.
These GTC, together with the Privacy Policy and any specific program terms, constitute the entire agreement between the Provider and the Customer with respect to the use of the Services and supersede all prior agreements and understandings.
The Provider may assign any rights or obligations under these GTC to a third party without the Customer's consent, provided that such assignment does not diminish the Customer's rights under these GTC. The Customer may not assign their rights or obligations without the Provider's prior written consent.
The failure of the Provider to enforce any provision of these GTC shall not constitute a waiver of that provision or the right to enforce it at a later time.
The contract is concluded for a definite period until the evaluation is passed or failed, or until the Funded Performance Account is terminated. Automatic termination for inactivity applies only to programs whose parameters expressly state an inactivity limit (e.g. Instant Funding: 7 consecutive calendar days without an executed trade). The CFD and Crypto evaluation programs (2-Step and 1-Step) have no inactivity limit and no time limit.
If you have any questions about these General Terms and Conditions, please contact us.
DKZ INFORMATION TECHNOLOGY SERVICES L.L.C
RAG Tower, Al Barsha 1, Dubai, UAE
Registration Number: 2701441
EU Payment Agent: Stratinova LTD, a Cyprus company with registration number HE475207, registered at Archiepiskopou Makariou III, 228, Agios Pavlos Building, Block A, 1st Floor, Flat Office 113, 3030 Limassol, Cyprus, acts as the designated payment processing agent for transactions originating within the European Economic Area (EEA) on behalf of DKZ INFORMATION TECHNOLOGY SERVICES L.L.C.
This Annex applies to the Futures Challenge programs (Pro, Flex and Direct variants) from the date their sale opens. (a) Profit split: 90% of simulated profits belong to the Customer. (b) Payouts: requests may be submitted on demand once eligibility conditions are met; approved requests are released to the payment provider within 24 hours. (c) Payout eligibility: for Direct, a minimum of 5 trading days before the first payout; for Pro and Flex, completing the evaluation profit target and funded account activation. (d) Consistency: no single trading day may represent more than the stated percentage of total net profit (Pro: no consistency rule in the evaluation; Flex: 50%; Direct: 20%); calculated as best-day profit / total net profit for the period. (e) Drawdown: the maximum loss is calculated as an EOD trailing value from the highest end-of-day balance; the daily loss limit depends on the variant (Flex has no daily limit). Exact parameter values (profit target, max loss, daily limit, max contracts, minimum days) are stated in the pricing for each variant and account size. (f) Resets: after a rule breach a new account may be purchased; paid mid-program resets are not provided unless stated in the pricing. (g) Refund: the one-time fee is refunded with the second payout. (h) Market data: live exchange data; availability depends on the data provider and may be interrupted. (i) "Direct" / "funded from day one" means access to a simulated Funded Performance Account without an evaluation phase; it is not access to a live trading account.
(a) Profit split: 80% of simulated profits belong to the Customer unless stated otherwise in the pricing. (b) Payouts: the standard 14-day cycle under the Payouts article applies; approved requests are released to the payment provider within 24 hours. (c) Eligibility: completing the evaluation profit target while observing all program rules. (d) Pricing and fees: simulated fills include a bid/ask spread and a per-trade fee charged on entry and exit; the exact cost is shown on the ticket before confirmation. (e) Drawdown: maximum loss and daily limit per the parameters in the pricing, calculated from the account starting balance. (f) Resets: after a rule breach a new account may be purchased. (g) Refund: the one-time fee is refunded with the second payout. (h) Market data: live third-party prediction market data; the availability of individual markets may change and some events may not be offered.
The rules are published, the engine is the same for everyone, and every payout is on the record.