These General Terms and Conditions ("GTC") govern the mutual rights and obligations between DKZ INFORMATION TECHNOLOGY SERVICES L.L.C (trading as "Dolvero") and users of our simulated trading evaluation services. By using our Services, you agree to be bound by these GTC.
Please read these terms carefully before purchasing any evaluation or using our platform. All trading conducted through Dolvero is performed on demo accounts with virtual capital. Dolvero does not provide investment advice, brokerage services, or access to live financial markets.
1. Introduction & Definitions
1.1. Parties
These General Terms and Conditions ("GTC") govern the mutual rights and obligations between:
"Provider" means DKZ INFORMATION TECHNOLOGY SERVICES L.L.C, a company registered in the United Arab Emirates with registration number 2701441 and offices at RAG Tower, Al Barsha 1, Dubai, UAE (trading as "Dolvero").
"Customer" means any natural or legal person who has registered on the Provider's Website and uses or intends to use the Provider's Services.
1.2. Key Definitions
"Services" means all services provided by the Provider as set out in these GTC, including Challenges, Verifications, access to the Client Section and Trading Platform, educational content, and tools.
"Challenge" means the first phase of the Dolvero evaluation process during which the Customer demonstrates trading skills on a demo account.
"Verification" means the second phase of the Dolvero Classic evaluation process during which the Customer confirms consistency on a demo account.
"Trading Platform" means the third-party electronic interface in which the Customer performs simulated (demo) trading.
"Website" means the website located at www.dolvero.com and all associated subdomains.
"Client Section" means the secure web interface where the Customer manages their account, views results, and requests payouts.
"Funded Performance Account" means the demo trading account provided to the Customer upon successful completion of the evaluation process, through which the Customer may earn performance-based compensation.
1.3. Nature of Services
The Customer expressly acknowledges and agrees that:
- Dolvero is a simulated trading evaluation service. All trading is performed on demo accounts with virtual capital.
- No real money is at risk during any phase of the evaluation. No real financial instruments are traded.
- The Provider does not provide investment advice, portfolio management, or brokerage services.
- The Provider is not a regulated broker-dealer, investment firm, or financial institution.
- Past simulated performance does not guarantee or indicate future results.
2. Services Description
2.1. Dolvero Classic Challenge — Forex (2-Step Evaluation)
A two-phase evaluation process conducted entirely on demo accounts with virtual capital, focused on forex, indices and commodities. The Customer must successfully complete both Phase 1 (Challenge) and Phase 2 (Verification) to qualify for a Funded Performance Account. Account sizes available: $5K, $10K, $25K, $50K, $100K and $200K.
2.1A. Dolvero 1-Step Instant Evaluation — Forex
A single-phase evaluation conducted on a demo account with virtual capital, focused on forex, indices and commodities. The Customer must reach the profit target while complying with all trading rules to qualify for a Funded Performance Account in a single step. Account sizes available: $5K, $10K, $25K, $50K, $100K and $200K.
2.1B. Dolvero Crypto Challenge — 2-Step Evaluation
A two-phase evaluation conducted on a Bybit-based demo environment with simulated cryptocurrency trading. The Customer trades over 700 cryptocurrency pairs with up to 50× leverage in a fully simulated environment. The Customer must successfully complete both Phase 1 and Phase 2 to qualify for a Funded Performance Account. Account sizes available: $25K, $50K, $100K and $200K.
2.1C. Dolvero Crypto Challenge — 1-Step Instant Evaluation
A single-phase cryptocurrency evaluation conducted on a Bybit-based demo environment. The Customer reaches the profit target in a single phase while complying with all trading rules to qualify for a Funded Performance Account. Account sizes available: $25K, $50K, $100K and $200K.
2.2. Dolvero Instant Funding
A single-phase evaluation that provides immediate access to a Funded Performance Account upon purchase. The Customer must adhere to the specific trading parameters applicable to Instant Funding accounts, including consistency and profitability requirements before payouts are permitted.
2.3. Educational Content & Tools
The Provider may offer educational content, analytical tools, and resources related to trading skills development. Such content is provided for informational and educational purposes only and does not constitute investment advice.
2.4. Demo Trading Acknowledgement
All trading activities performed under any Dolvero program are conducted on demo accounts using virtual capital. The Customer is not trading with real funds at any stage. Performance-based compensation paid to Customers on Funded Performance Accounts is calculated based on simulated trading results.
3. Challenge Parameters
Quick reference — Dolvero offers three primary evaluation programs across two market families:
- Section 3.1 — Forex Classic Challenge (2-Step Evaluation)
- Section 3.2 — Forex 1-Step Instant Evaluation
- Section 3.3 — Crypto Challenge (2-Step Evaluation)
- Section 3.4 — Crypto 1-Step Instant Evaluation
- Section 3.5 — Dolvero Instant Funding (no evaluation)
- Section 3.6 — Breach of parameters
3.1. Forex Classic Challenge (2-Step)
The Customer must fulfill all of the following parameters to pass each phase:
| Parameter | Phase 1 (Challenge) | Phase 2 (Verification) | Funded |
|---|---|---|---|
| Profit Target | 10% of starting balance | 5% of starting balance | None |
| Daily Loss Limit | 5% (static, from starting balance) | 5% (static, from starting balance) | 5% (static, from starting balance) |
| Maximum Drawdown | 10% (static, from starting balance) | 10% (static, from starting balance) | 10% (static, from starting balance) |
| Minimum Trading Days | 5 different calendar days | 5 different calendar days | N/A |
| Time Limit | Unlimited | Unlimited | N/A |
| Max Risk Per Trade Idea | 2% (hard breach) | 2% (hard breach) | 2% (hard breach) |
| Profit Split | N/A | N/A | 80% (90% with add-on) |
3.2. Forex 1-Step Instant Evaluation
A single-phase evaluation. The Customer must fulfill all parameters to pass:
| Parameter | Evaluation | Funded |
|---|---|---|
| Profit Target | 10% of starting balance | None |
| Daily Loss Limit | 3% (static, from starting balance) | 3% (static, from starting balance) |
| Maximum Drawdown | 6% (trailing, calculated from highest account balance) | 6% (trailing) |
| Minimum Trading Days | 5 different calendar days | N/A |
| Time Limit | Unlimited | N/A |
| Max Risk Per Trade Idea | 2% (hard breach) | 2% (hard breach) |
| Profit Split | N/A | Up to 90% |
3.3. Crypto Challenge (2-Step)
Conducted on a Bybit-based simulated environment. Up to 50× leverage on 700+ cryptocurrency pairs. The Customer must fulfill all parameters to pass each phase:
| Parameter | Phase 1 (Challenge) | Phase 2 (Verification) | Funded |
|---|---|---|---|
| Profit Target | 10% of starting balance | 5% of starting balance | None |
| Daily Loss Limit | 5% (static, from starting balance) | 5% (static, from starting balance) | 5% (static) |
| Maximum Drawdown | 8% (static, from starting balance) | 8% (static, from starting balance) | 8% (static) |
| Maximum Leverage | 50× | 50× | 50× |
| Minimum Trading Days | 5 different calendar days | 5 different calendar days | N/A |
| Time Limit | Unlimited | Unlimited | N/A |
| Max Risk Per Trade Idea | 2% (hard breach) | 2% (hard breach) | 2% (hard breach) |
| Profit Split | N/A | N/A | 80% (90% with add-on) |
3.4. Crypto 1-Step Instant Evaluation
Conducted on a Bybit-based simulated environment. Up to 50× leverage on 700+ cryptocurrency pairs. A single-phase evaluation — the Customer must fulfill all parameters to pass:
| Parameter | Evaluation | Funded |
|---|---|---|
| Profit Target | 10% of starting balance | None |
| Daily Loss Limit | 3% (static, from starting balance) | 3% (static) |
| Maximum Drawdown | 6% (trailing, calculated from highest account balance) | 6% (trailing) |
| Maximum Leverage | 50× | 50× |
| Minimum Trading Days | 5 different calendar days | N/A |
| Time Limit | Unlimited | N/A |
| Max Risk Per Trade Idea | 2% (hard breach) | 2% (hard breach) |
| Profit Split | N/A | 80% |
3.5. Dolvero Instant Funding (No Evaluation)
Instant Funding accounts are subject to the following parameters:
| Parameter | Value |
|---|---|
| Daily Loss Limit | 2% of starting balance |
| Maximum Drawdown | 5% (trailing, calculated from highest account balance) |
| Inactivity Limit | 7 calendar days (account terminated if no trades) |
| Min. Profitable Days Before Payout | 10 days (each with at least 0.5% profit) |
| Consistency Rule | No single trading day may account for more than 15% of total profits |
| Profit Split | 70% initial, scaling to 80% and then 90% based on consistent performance |
3.6. Breach of Parameters
Breaching any parameter listed above (including but not limited to exceeding the daily loss limit, exceeding the maximum drawdown, or exceeding the per-trade risk limit) will result in immediate termination of the relevant account. The evaluation will be considered failed, and the Customer will need to purchase a new evaluation to try again. No refund is provided for breached accounts.
4. Registration & Account
4.1. Eligibility
The Customer must be at least 18 years of age (or the age of legal majority in their jurisdiction, if higher) to use the Services. By registering, the Customer represents and warrants they meet this requirement.
4.2. Accurate Information
The Customer must provide accurate, complete, and current information during registration and must update such information as necessary. The Provider reserves the right to verify the Customer's identity and may require documentation (e.g., government-issued ID, proof of address) before processing payouts.
4.3. Single Account Policy
Each Customer may maintain only one account. Creating multiple accounts, whether directly or through third parties, is strictly prohibited and will result in termination of all accounts without refund or compensation.
4.4. Account Security
The Customer is solely responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. The Customer must notify the Provider immediately at support@dolvero.com of any unauthorized use or security breach.
4.5. Account Termination by Provider
The Provider reserves the right to refuse registration, suspend, or terminate an account if the Customer provides false or misleading information, violates these GTC, or engages in any prohibited practices.
5. Fees & Payment
5.1. Evaluation Fee
The Customer pays a one-time evaluation fee for the selected Dolvero program (Forex Classic Challenge, Forex 1-Step Instant Evaluation, Crypto Challenge (2-Step or 1-Step), or Instant Funding). The fee must be paid in full before the Customer is granted access to the Trading Platform. All fees are displayed on the Website at the time of purchase.
5.2. Refund Policy
The evaluation fee is non-refundable, except as follows:
100% of the evaluation fee will be refunded to the Customer together with their second payout from a Funded Performance Account, provided the Customer has successfully completed the Classic Challenge (2-Step) evaluation process. This refund applies to the Forex Classic Challenge only. It does not apply to the Forex 1-Step Instant Evaluation, the Crypto Challenge (2-Step or 1-Step), or Instant Funding.
5.3. Payment Methods
The Provider accepts payment through the methods displayed on the Website at the time of purchase. All fees are stated in USD unless otherwise indicated.
5.4. Payment Failure
If payment is not received or is reversed (e.g., chargeback), the Provider may immediately suspend or terminate the Customer's access to all Services without notice.
6. Prohibited Trading Practices
6.1. Prohibited Activities
The following practices are strictly prohibited ("Prohibited Trading Practices"). Engaging in any of these will result in account termination without refund:
- News trading: Opening, closing, or modifying positions within 30 minutes before or after high-impact news events (including but not limited to NFP, FOMC, CPI, GDP releases, and central bank interest rate decisions)
- Weekend holding (without add-on): All open positions must be closed before the broker's weekly market close on Friday (typically Friday 20:55 UTC for forex; 21:55 UTC during US daylight saving time), unless the Customer has purchased the Weekend Holding add-on
- Hedging / offsetting positions: Opening offsetting or opposite positions on the same instrument OR on correlated instruments (e.g. long EURUSD and short USDCHF), whether on the same account or across multiple Dolvero accounts, or coordinating trades with other users — any technique designed to neutralise market risk
- Arbitrage: Any form of latency arbitrage, statistical arbitrage, or exploitation of price feed discrepancies
- Tick scalping: Opening and closing trades within extremely short timeframes to exploit platform inefficiencies
- Copy trading & external signals: Copying trades from any third-party signal provider, signal group (Telegram, Discord, paid services), commercial signal feed, or another trader's account; copy trading or coordinated trading between Dolvero accounts; mirroring identical setups across multiple accounts in the same time window
- Account coordination: Coordinating trades between multiple users to manipulate outcomes
- One-sided betting: Placing all risk on a single directional trade without risk management
- Unauthorized EAs/bots: Using Expert Advisors (EAs) or automated trading software without prior written approval from the Provider (see Section 6.2)
- Platform exploitation: Any strategy designed to exploit platform inefficiencies, server latency, or technological vulnerabilities rather than genuine market movements
- One-sided betting / gambling-style trading: Any form of trading where the Customer attempts to pass the evaluation through one or more oversized positions that represent a disproportionate share of account equity, including: (a) opening a single trade (or a small number of trades) so large that the outcome of one market move would substantially complete or fail the evaluation; (b) attempting to reach the profit target in a single trading session or with one or two oversized trades instead of demonstrating consistent skill across multiple sessions; (c) directional betting where all available margin is committed in one direction without proper risk management; and (d) coordinated clusters of positions effectively functioning as a single oversized bet. The Customer must demonstrate consistent profitability across multiple separate trading sessions and meet the minimum trading days requirement — passing the evaluation must never depend on the outcome of one or two trades.
6.2. Expert Advisors (EAs) Policy
Expert Advisors and automated trading systems are permitted with prior approval. To obtain approval:
- Submit the EA for review to support@dolvero.com before using it on any Dolvero account
- The review process takes 24-48 hours
- The Provider reserves the right to reject any EA that employs prohibited strategies (arbitrage, tick scalping, etc.)
- Approval is EA-specific and non-transferable. Material modifications require re-approval.
6.3. Consequences of Violations
If the Customer engages in any Prohibited Trading Practices, the Provider may, at its sole discretion:
- Immediately terminate the Customer's account(s) and all Services
- Remove violating trades from the Customer's trading history
- Withhold any pending payouts
- Permanently ban the Customer from all future Services
6.4. Provider Discretion
The Provider reserves the right to determine, at its sole discretion, whether certain trades, practices, strategies, or situations constitute Prohibited Trading Practices. The Provider may investigate suspicious trading activity at any time.
7. Available Add-Ons
The Customer may purchase the following optional add-ons at the time of evaluation purchase or, where indicated, during the evaluation period. Add-on pricing is displayed on the Website.
| Add-On | Description |
|---|---|
| Weekend Holding | Allows positions to be held over weekends (Friday close to Monday open) |
| 90% Profit Split | Upgrades the standard 80% profit split to 90% on Classic funded accounts |
| Relaxed Risk Parameters | Adjusts daily loss limit to 4% and maximum drawdown to 8% (from 5%/10%) |
| No Risk Limit | Removes the 2% maximum risk per trade idea rule |
7.2. Add-On Terms
Add-ons are non-refundable and apply only to the specific evaluation for which they were purchased. Add-ons cannot be transferred between accounts. The Provider may modify the available add-ons and their pricing at any time; changes do not affect previously purchased add-ons.
8. Funded Performance Account
8.1. Qualification
Upon successfully passing the evaluation (Classic Challenge 2-Step, Forex 1-Step Instant Evaluation, Crypto Challenge 2-Step, or Crypto 1-Step Instant Evaluation) or purchasing Instant Funding, the Customer receives a Funded Performance Account. This account remains a demo/simulated account. The Customer trades on the Provider's proprietary execution infrastructure, where trades are executed internally. Performance-based compensation (profit share) is calculated from these simulated trading results. The Provider may, at its sole discretion and based on internal performance criteria, transition individual accounts to direct market access with institutional liquidity providers. Such transition, if it occurs, does not change the Customer's rights or obligations under these terms.
8.2. Profit Split
Forex Classic Challenge (2-Step): 80% of simulated profits to the Customer (upgradeable to 90% with the Profit Split add-on).
Forex 1-Step Instant Evaluation: Up to 90% of simulated profits to the Customer.
Crypto Challenge (2-Step): 80% of simulated profits to the Customer (upgradeable to 90% with the Profit Split add-on).
Crypto 1-Step Instant Evaluation: 80% of simulated profits to the Customer.
Instant Funding: Scaling profit split starting at 70%, increasing to 80%, and then 90% based on consistent profitable performance.
8.3. Payout Schedule
Payouts are processed every 14 calendar days, subject to the following conditions:
- First payout is available after 14 days of funded trading
- Payout requests are processed within 24 hours
- The evaluation fee refund (Classic only) is included with the second payout
- The Customer must comply with all trading rules to be eligible for payout
8.4. Funded Account Rules
The same trading rules that apply during the evaluation (daily loss limit, maximum drawdown, prohibited practices, and per-trade risk limit) continue to apply on the Funded Performance Account. Breaching these rules will result in termination of the funded account.
8.5. Third-Party Involvement
The Customer acknowledges that, upon qualifying for a Funded Performance Account, their personal data may be shared with a third-party company for purposes of the Dolvero Trader Program. The terms and conditions between the Customer and any such third-party company are separate from these GTC.
9. Scaling Program
9.1. Account Growth
Every 3 months, Customers with a Funded Performance Account may qualify for an account size increase of up to 25%, based on consistent profitability and adherence to all trading rules. The standard scaling program supports account growth up to $200,000.
9.2. Dolvero Fund
Top-performing Customers may be invited to the Dolvero Fund, an institutional-grade program with higher account sizes and enhanced conditions. Invitations are issued at the Provider's sole discretion and are subject to separate terms.
10. Intellectual Property
10.1. Ownership
The Website, Client Section, all content, trademarks, logos, trade names, software, and educational materials are the property of the Provider or its licensors and are protected by applicable intellectual property laws.
10.2. Limited License
The Provider grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes only in accordance with these GTC.
10.3. Restrictions
The Customer shall not:
- Copy, reproduce, distribute, or create derivative works from any Provider content
- Reverse-engineer, decompile, or disassemble any software or technology
- Sell, rent, sublicense, or otherwise redistribute any Services or content
- Use automated means (scrapers, bots) to collect information from the Website
11. Disclaimer & Limitation of Liability
11.1. "As Is" Disclaimer
THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE USE OF THE SERVICES IS AT THE CUSTOMER'S SOLE RISK.
11.2. No Guarantee of Results
The Provider does not guarantee that the Customer will achieve any specific results, pass the evaluation, or earn any profits. All trading involves risk, and past simulated performance is not indicative of future results.
11.3. Simulated Trading Disclaimer
All trading conducted through Dolvero is simulated. No real financial instruments are traded, no real money is at risk during the evaluation process, and the Provider is not a broker-dealer or financial intermediary. Performance-based compensation is paid from the Provider's own resources based on simulated trading results.
11.4. Not Investment Advice
Nothing in the Services, Website, educational materials, or any communication from the Provider constitutes investment advice, financial advice, or a recommendation to trade any particular instrument.
11.5. Limitation of Liability
To the maximum extent permitted by applicable law:
- The Provider's total aggregate liability shall not exceed the total fees paid by the Customer during the 12 months preceding the claim
- The Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- The Provider is not responsible for downtime, errors, or disruptions of third-party trading platforms
11.6. Force Majeure
The Provider shall not be liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power outages, internet failures, or failures of third-party service providers.
12. Data Protection
12.1. Privacy Policy
The processing of the Customer's personal data is governed by the Provider's Privacy Policy, which forms an integral part of these GTC.
12.2. Data Sharing
The Customer acknowledges and consents that their personal data may be shared with third-party companies in connection with the Dolvero Trader Program, payment processing, identity verification, and as otherwise described in the Privacy Policy.
13. Communication
13.1. Communication Channels
All official communication from the Provider will take place through the Client Section or the Customer's registered email address. The Customer is responsible for keeping their email address current and for regularly checking communications.
13.2. Contact
For any inquiries, complaints, or support requests, the Customer may contact the Provider at: support@dolvero.com
14. Withdrawal Right (EU Consumers)
14.1. Right of Withdrawal
If you are a consumer residing in the European Union, you have the right to withdraw from the contract within 14 calendar days of its conclusion, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).
14.2. Loss of Withdrawal Right
By opening your first demo trade on the Trading Platform, you expressly request and consent to the Provider beginning the provision of Services immediately, in accordance with Article 16(m) of EU Directive 2011/83/EU. You acknowledge that by doing so, you lose your right of withdrawal once the Services have been fully performed. This consent is obtained as part of the checkout and account activation process, where the Customer must actively confirm their understanding before placing the first trade.
14.3. How to Withdraw
To exercise your withdrawal right, you must send a clear statement (e.g., email) to support@dolvero.com within the 14-day period. No specific form is required, but the statement must unambiguously express your decision to withdraw.
14.4. Refund on Withdrawal
If you validly withdraw before placing your first demo trade, the Provider will refund the evaluation fee within 14 days using the same payment method used for the original transaction.
15. Complaints & Dispute Resolution
15.1. Complaints
If you have a complaint regarding our Services, please contact us at support@dolvero.com. We will acknowledge your complaint and aim to resolve it within 30 calendar days.
15.2. EU Online Dispute Resolution
If you are a consumer residing in the European Union and are unable to resolve a dispute directly with us, you may use the European Commission's Online Dispute Resolution (ODR) platform:
16. Governing Law & Jurisdiction
16.1. Applicable Law
These GTC are governed by and construed in accordance with the laws of the United Arab Emirates.
16.2. Jurisdiction
Any disputes arising out of or in connection with these GTC shall fall within the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
16.3. EU Consumer Protection
Notwithstanding the above, if you are a consumer residing in the European Union, this choice of law and jurisdiction does not deprive you of the protection afforded by the mandatory consumer protection rules of your country of residence, as provided by Article 6(2) of Regulation (EC) No 593/2008 (Rome I). You retain the right to bring proceedings in the courts of your country of habitual residence.
17. Amendments
17.1. Right to Amend
The Provider reserves the right to amend these GTC from time to time. The Provider will notify the Customer of any material changes at least 14 days before they take effect via the Client Section or the Customer's registered email address.
17.2. Rejection of Changes
If the Customer does not agree with the proposed changes, they may reject them by sending an email to support@dolvero.com before the changes take effect. In such case, the Provider may terminate the Services upon the effective date of the changes.
17.3. Acceptance by Continued Use
Continued use of the Services after the effective date of the amended GTC constitutes acceptance of the changes.
18. AML & KYC Compliance
18.1. Identity Verification
The Provider operates an Anti-Money Laundering (AML) and Know-Your-Customer (KYC) program in line with applicable UAE, Cypriot and EU regulations. Before any payout from a Funded Performance Account is processed, and at any other time at the Provider's reasonable request, the Customer must complete identity verification. This may include the submission of a valid government-issued photo ID, proof of address (utility bill or bank statement issued within the last three months), a live selfie or biometric check, and source-of-funds declarations.
18.2. Sanctions Screening
The Customer represents and warrants that they are not (a) a resident, national, or located in any jurisdiction subject to comprehensive sanctions imposed by the United Nations, the European Union, the United States Office of Foreign Assets Control (OFAC), or the United Kingdom; (b) a Specially Designated National or otherwise listed on any sanctions list maintained by the foregoing authorities; and (c) acting on behalf of any such person or entity. The Provider screens all Customers against sanctions lists and reserves the right to refuse service, freeze accounts, and report to authorities where required by law.
18.3. Suspicious Activity
The Provider may delay, restrict, or refuse any payout, freeze any account, and report to competent authorities (including financial intelligence units) where it has reasonable grounds to suspect money laundering, terrorism financing, fraud, identity theft, sanctions evasion, or other unlawful activity. The Customer agrees to cooperate fully with any such investigation.
18.4. Refusal & Termination
If the Customer fails to complete KYC verification within thirty (30) days of being requested, or if the verification cannot be completed satisfactorily, the Provider may suspend or terminate the Customer's account and withhold any pending payouts in accordance with applicable law.
19. Tax Obligations
19.1. Customer Responsibility
All amounts paid to the Customer as performance-based compensation under a Funded Performance Account constitute the Customer's personal income. The Customer is solely responsible for the correct declaration, reporting and payment of any income tax, value added tax, social security contributions, or other levies on such payouts in their country of tax residence. The Provider does not act as a tax agent and does not withhold any taxes on behalf of the Customer, except where strictly required by applicable law.
19.2. No Tax Advice
Nothing in these GTC, on the Website, or in any communication from the Provider constitutes tax advice. The tax treatment of payouts depends on the Customer's individual circumstances and may change over time. The Customer is strongly encouraged to consult an independent qualified tax advisor in their jurisdiction.
19.3. Tax Documentation
Upon written request, the Provider will, where reasonably possible, provide the Customer with a basic statement of payouts received in a given calendar year for the Customer's tax filing purposes. Such statement is informational only and does not constitute a tax certificate.
20. Indemnification
To the maximum extent permitted by applicable law, the Customer agrees to indemnify, defend, and hold harmless the Provider, its parent, affiliates, directors, officers, employees, agents, contractors, licensors, and partners (the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, losses, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:
- (a) the Customer's breach of these GTC or any applicable law or regulation;
- (b) the Customer's violation of any third-party right, including any intellectual property, privacy, or publicity right;
- (c) any chargeback, payment dispute, fraudulent transaction, or reversal of payment initiated by the Customer or by a third party in connection with the Customer's account;
- (d) the Customer's misuse of the Trading Platform, demo account, or any related infrastructure;
- (e) any incorrect or misleading information provided by the Customer during registration, KYC, or otherwise;
- (f) any unauthorised access to the Customer's account resulting from the Customer's failure to safeguard their credentials;
- (g) any tax, duty, or governmental levy that the Provider is required to pay on behalf of the Customer; and
- (h) any regulatory action, investigation, or sanction against the Customer.
The Provider reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by the Customer, in which case the Customer agrees to cooperate fully with the Provider in asserting any available defences.
21. Confidentiality
21.1. Confidential Information
In the course of using the Services, the Customer may receive or have access to information that is confidential and proprietary to the Provider, including but not limited to: trading rules, internal scoring methodologies, risk-management algorithms, payout mechanics, anti-fraud measures, statistical thresholds, evaluation criteria, internal pricing models, source code, dashboards, APIs, and any non-public business information (“Confidential Information”).
21.2. Customer Obligations
The Customer agrees: (a) to hold all Confidential Information in strict confidence; (b) not to disclose any Confidential Information to any third party without the Provider's prior written consent; (c) not to reverse engineer, decompile, or attempt to derive proprietary methods from the Trading Platform; and (d) not to use Confidential Information for any purpose other than the Customer's own personal evaluation and trading under these GTC.
21.3. Exceptions
The obligations in this Section do not apply to information that: (a) is or becomes publicly available through no breach of these GTC by the Customer; (b) was lawfully known to the Customer prior to disclosure by the Provider; (c) is independently developed by the Customer without reference to Confidential Information; or (d) is required to be disclosed by law, court order, or regulatory authority, provided the Customer notifies the Provider in writing as soon as reasonably practicable.
21.4. Survival
The confidentiality obligations under this Section shall survive termination of these GTC for a period of three (3) years.
22. Marketing, Endorsements & Publicity
22.1. Use of Dolvero Name & Marks
The Customer may not use the Dolvero name, logo, trademarks, screenshots of the Trading Platform, dashboards, certificates, or any other Dolvero brand assets in any public communication (including but not limited to social media posts, advertisements, promotional videos, websites, podcasts, and printed material) without the Provider's prior written consent, except for fair, accurate, and non-misleading personal statements about the Customer's own evaluation results.
22.2. Truthful Statements
The Customer must not (a) misrepresent themselves as an employee, partner, official representative, or licensed trader of the Provider; (b) imply any guaranteed returns, guaranteed funding, guaranteed payouts, or any official endorsement from the Provider; (c) post fabricated, edited, or misleading screenshots of trading results, account balances, or payouts; or (d) use the Dolvero brand to promote unrelated products, services, signal groups, training programs, or schemes.
22.3. Affiliate Program
Promotional activity in connection with the Provider's affiliate program is governed by the separate Affiliate Terms, which form part of these GTC by reference. Affiliates must additionally comply with all applicable advertising laws and platform policies, and must clearly disclose their affiliate relationship in accordance with consumer-protection regulations.
22.4. Provider's Right to Use Customer Stories
The Customer grants the Provider a non-exclusive, royalty-free, worldwide right to use the Customer's first name, country, anonymised account size, payout amount, and trading statistics in marketing materials and on the public payout ledger, unless the Customer expressly opts out by written notice to privacy@dolvero.com.
22.5. Enforcement
Any breach of this Section may result in immediate termination of the Customer's account, forfeiture of any pending payouts, and legal action for damages and injunctive relief.
23. Risk Warning
IMPORTANT: Although all trading on Dolvero is conducted on simulated demo accounts with virtual capital, the Customer should understand that trading in financial markets — including foreign exchange, indices, commodities, and cryptocurrencies — carries a high level of risk. Real-world trading can result in the rapid loss of all invested capital and is not suitable for everyone.
The Customer acknowledges that:
- past performance, whether on a demo account or in real markets, is not indicative of future results;
- the Provider does not provide investment advice, portfolio management, or financial planning services;
- any decision to apply skills learned through Dolvero to real-world trading is taken at the Customer's own risk and responsibility;
- the Customer should never trade with funds they cannot afford to lose, and should consider seeking advice from an independent licensed financial advisor before engaging in real-world trading; and
- the Provider is not liable for any losses, costs, or damages incurred by the Customer in real-world trading carried out outside the Dolvero platform.
24. Severability & Final Provisions
24.1. Severability
If any provision of these GTC is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be replaced by a valid provision that most closely reflects the original intent, and the remaining provisions shall continue in full force and effect.
24.2. Entire Agreement
These GTC, together with the Privacy Policy and any specific program terms, constitute the entire agreement between the Provider and the Customer with respect to the use of the Services and supersede all prior agreements and understandings.
24.3. Assignment
The Provider may assign any rights or obligations under these GTC to a third party without the Customer's consent, provided that such assignment does not diminish the Customer's rights under these GTC. The Customer may not assign their rights or obligations without the Provider's prior written consent.
24.4. No Waiver
The failure of the Provider to enforce any provision of these GTC shall not constitute a waiver of that provision or the right to enforce it at a later time.
24.5. Contract Duration
The contract is concluded for a definite period until the evaluation is passed or failed, or until the Funded Performance Account is terminated. The contract terminates automatically if the Customer does not open at least one demo trade during a period of 30 consecutive calendar days.
25. Contact Information
If you have any questions about these General Terms and Conditions, please contact us.
DKZ INFORMATION TECHNOLOGY SERVICES L.L.C
RAG Tower, Al Barsha 1, Dubai, UAE
Registration Number: 2701441
EU Payment Agent: Stratinova LTD, a Cyprus company with registration number HE475207, registered at Archiepiskopou Makariou III, 228, Agios Pavlos Building, Block A, 1st Floor, Flat Office 113, 3030 Limassol, Cyprus, acts as the designated payment processing agent for transactions originating within the European Economic Area (EEA) on behalf of DKZ INFORMATION TECHNOLOGY SERVICES L.L.C.